I love the fact that I can use this headset with both my phone and connected to my pc. However, when using it with my phone, there is an annoying amount of static on both sides of the call. I've tried unpairing and repairing multiple times and it has never improved.
That leads me to my second issue. When the headset and the phone get disconnected, I can't tic the box for Call Audio. It just connects to media audio, or not at all. I have to disable bluetooth and turn the headset off, then turn on bluetooth and the headset back on before it connects properly.
I should mention that I have no audio issues when connected to my PC. Audio is crystal clear when using it for meetings, VOIP calls, etc. I also have no connectivity issues with my PC using the Bluetooth adapter that came with the headset.
I'm having call quality issues when using my S3 with my Plantronics Voyager Pro HD unit. I have the latest firmware on both the phone and my Bluetooth device. The calls sound very broken, and the overall quality just sucks. Using a plugged in headset works great. I'm very disappointed and don't know whether to blame the phone or the Bluetooth device. I do notice the same breaking up when using Pandora or even playing stored music on the phone through the Voyager. My old S1 seemed to work better in this regards. I also plugged in a $10 Samsung Bluetooth headset and the quality of the sound is much much better.
Is there some sort of issue with Bluetooth on the phone, or is there some setting that I should be changing on the phone? I'm thinking after reading these forums that it is some sort of compatibility issue with this model and the phone.
Anyone else having issues?
Mark in Brea.
ps: I filled out a support form on Plantronics website that promised a reply within 24 hours. That did not happen. :-(
I received this as a Christmas gift. I owned an previous model and was happy with it. Much happier than I have been with this one.
However, without going into my many issues here is the most pressing one.
Static, I have had poor quality and static since day one.
I assumed it was my phone (HTC EVO 4G) and just tolerated it.
Well, I upgraded my phone recently(Samsung Galaxy S4) and the quality and static has no gotten any better.
I have searching the Internet and have found many people with the same issue however, I have not found any that have solved it.
I have always associated Plantronics with quality but, This one was a "Swing and a Miss" for you I think.
Can someone help?
Message was edited by: Robert Manley