After multiple tries on different computers, exchanging the headset, and trying again with the new one, I still have not been able to connect the voyager legend for updates. My computer does not even realize I have plugged it in so theres no way for it to search for the drivers. The cable itself works, it charges the headset, and anything I plug into the back does not have any problems connecting to my computer, only the headset itself doesn't seem to connect and I don't think it would be normal for two different headsets to have this problem. Does anyone know how to fix this or download the drivers manually?
When I plugged my headset into my computer through the it came came with, neither my computer or my moms would download the drivers. The second headset I got has the same problem, however the cable charges the headset and there are no problems with the headset itself. I also downloaded the program and ran it but there was no change.
Thak makes sense. What doesn't make sense, is that Plantronics tech support department is absolutely clueless about this issue and is not even knowledgeable on this product. I was told mine was defective and was told to return it even though I argued that I highly doubted that the unit was faulty. 1 hour later, new device, and still same problem.
There is something definitely wrong with this solution/fix, which you did. The USB cable that comes with the Legend works perfectly fine and there is no reason to use the charging case for getting USB functionality.
The only explanation is the cable you got with the headset was faulty, maybe the data pins were shorted. You should have asked for a replacement for the cable no?
Nope. The same as Ken, I have now tried 2 sealed units with same problem, multiple computers, different usb cables. It does not work. The chance that I bought 2 defective units from 2 different stores means I need to buy a lottery ticket. Either that, or Plantronics quality control is terrible.
I've gotten both of the headsets from apple, the fact that we both have had the same problem on the headset and the customer support means theres something else going on with the cables quality/design. The customer service representatives never even thought it might be something with the cable itself, it was always the "defective headset."
I am having the same issue, and when paying top dollar for a headset, I expect it to come with what it needs. if in fact the enclosed usb cable is power only, then how are we supposed to update it? I have lots of standard power/data micro usb cables around, but how am I expected to connect to their proprietary magnetic connection. i shouldnt have to go out and buy the case to get it to do what it is meant to do?
The enclosed USB cable is NOT power only. It's likely a few did get faulty cables but you can definitely use "a working" included cable for making updates.
After you plug in the headset to the cable, visit the support link to MyHeadset Updater, which should install drivers after it detects the cable connected to the headset. If the Updater does not find the headset connected to cable, you might need to reconnect it again (sometimes the magentic connection does not snap in properly).
Hope that helps.
I got it to work... but the problem was that it didnt fully install. I had to go into the device manager, and 'scan for hardware changes' and then allow it to find updated drivers. Kinda backwards if you ask me. you think it would have installed fully after being plugged in, let alone after running the update.
If you don't see the Advanced Audio Distribution Profile (A2DP) then more than likely your bluetooth adapter doesnt have it.
this is what I have... Azurewave, AW-BT270
Bluetooth 2.1 class II Wireless Module
The AW-BT270 Bluetooth 2.1 class II module is a high performance, cost effective, low power, and compact solution. The Bluetooth class 2 module (model number: AW-BT270) is a slim module with 6-pin connector that provides a complete 2.4GHz Bluetooth system. This module is fully compliant to Bluetooth v2.1 that supports EDR of 2Mbps and 3Mbps for data and audio communications.
So apparently it has no A2DP...
My suggestion would be to purchase the BT300 from Plantronics
which DEFINITELY has the A2DP profile and is fully compatible with your voyager legend, so much in fact that its included in the Voyager legend UC package
well... all the little problems went away once I installed windows 8. so, obviously a windows7 driver issue on my side.. Everything now works seemless... regarding my original question.
Next problem... I constantly have people tell me that...
I couldn't get my Voyager Legend to pair and work via Bluetooth with my Windows 7 Professional laptop. I found this solution from Microsoft which worked great! Now I can skype, google voice, voip, listen to music, speech recognition, etc.
Both of these links are the same solution:
OK first thing I'd suggest is to try it with the headset on and off. You'd be surprised how that can make a difference.
Next try another micro USB cable, any standard should do unless they are specifically designed with shorted data wires, in which case they may charge well but not be able to carry data, so you may have to try a few, they're cheap and easy to get. There is a whole discussion about cables on the xda-developers forum and cable configuration, you may want to look it up. My wife's phone came with a nice USB cable that failed within days and my the nice fat OEM cable that came with my phone charges much more slowly than the cheap skinny wire that came with the Legend. Go figure!
If replacing the cable doesn't work, try another magnetic connector. I wouldn't be surprised that's your problem right there. In any case you should never have to use the case to update, it's simply a convenient accessory for storage and on-the go charging.
If after all that it still doesn't work then I guess there IS something wrong with the headset...