A friend of mine purchased this headset a month or so ago. After installing the software to get 7.1 to work programs and other actions in windows (win7 64bit) would open then freeze once you try to preform a action within the program. Example: Ventrilo would open but would freeze on any action taken within the program and is unable to close even through task manager/end task. Same thing happens in every program. All programs were working before the installed of the Gamecom software.
In 15 years of building computers I have never run a issue quite like this. We tried to run a system restore but it would just sit at the progress bar screen without doing anything. Could not do a system restore in safe mode or at the CD boot menu either. We finally got it working after formatting and booting up and installed updates to windows and hardware drivers in a specific sequence. This was a month ago. He had to update his HDD because of a drive failure and now we are stuck back at the beginning again.
Has anyone had this happen? Or are there any work arounds to enable 7.1 on the headset without installing the software?
I've spent the last 3 hours browsing the forums here and on other various tech sites and have yet to see anyone report this issue happening to them.
ASUS P8Z86 Can't remember the model off the top of my head. It has Realtek onboard audio chip.
Intel i5 2400
Kingston Hyper-X 4Gb DDR3 1600(or 1333 can't remember)
Seagate 1Tb HDD
EVGA Geforce 560 2Gb
Thermaltake TR2 800w PSU
Ok, I see something similar to my own issue in this. I was running Windows 7 SP1 on my old system and had no problems with my GameCom 780 at all. Even when I migrated to my new SSD on the old motherboard there was no problem.
You, ogreboy4, and I have two things in common at this point. First is that we're both using the same gaming headset (GameCom 789) and we both installed the program and drivers for it. You did not say, but I'm willing to bet you downloaded the latest version just as I did. So we're on the same page there.
The second thing we have in common is the motherboard. Our CPUs are different. Heck even our GPUs are the same, but they have no bearing on the issue.
What I know at this point is that the problem did exist yesterday and since I last checked the sound problem I have updated Windows 7 SP1 multiple times as with each set of updates others come along to fix problems missed in previous updates. So, at this point it seems to be an issue of a Windows update that needs to be installed to fix the problem. Which update/patch I cannot say, though I wish I could. What I can say is that updating your system with all urgent and recommended updates and patches is very likely going to fix your problem. I will not say that it will, because history has proven to me that computers are more finicky than a cat and what works to fix one does not always work to fix another. Still, this seems to be the one course of action that works right now.
So, it would seem that there is a compatibility issue between the GameCom 780 and its drivers and the ASUS P8Z86 line of motherboards. I can change between the headset, speakers and monitor speakers on my system and they all play sound. But if I try testing the headset I have to restart my system because it locks up the system sound and nothing plays at all. I have not attempted to uninstall the drivers but will do so shortly and see what happens. But, in the end this is a compatibility issue between our 780s and P8Z86 mobos, I'm sure of it.
MS Windows 7 Ultimate 64-bit SP1
Intel Core i5 2500K @ 3.30GHz 35 °C
Sandy Bridge 32nm Technology
8.00 GB Dual-Channel DDR3 @ 535MHz (7-7-7-20)
ASUSTeK Computer INC. P8Z68-V LX (LGA1155) 34 °C
2047MB GeForce GTX 560 (EVGA) 37 °C
298GB Western Digital WDC WD3200AAKX-001CA0 ATA Device (SATA) 34 °C
112GB INTEL SSDSC2CW120A3 ATA Device (SSD)
No optical disk drives detected (mobo does not support non-sata drives).
Realtek High Definition Audio
Message was edited by: fosterbdav66 Changed because I just remembered to check the mute slide on the headset and my mic does work.
This is exactly the same issue I'm having. Updated Windows 7 as much as I can, but as soon as I install the surround software the Gamecom 780 stops my PC working. Just loading up anything that uses the headset basically crashes my computer's sound system.
I can use them as stereo headphones, but I want surround sound!
Anyway, I've phoned the support line and they don't know what the problem is; my call is being escalated and I am expecting a call back. In the meantime, did anyone else find a way of fixing the problem?
Windows 7 64-bit SP1
Intel® Core™i7 Quad Core Mobile Processor i7-2630QM (2.00GHz) 6MB Cache
8GB SAMSUNG 1333MHz SODIMM DDR3 MEMORY (2 x 4GB)
nVIDIA® GeForce® GT 555M - 2GB DDR3 Video RAM - DirectX® 11
Memory - 1st Hard Disk
500GB SERIAL ATA II 2.5" HARD DRIVE WITH 8MB CACHE (5,400rpm)
I also have some kind of Realtek soundcard running Realtek High Definition Audio. Could this be the problem?
We have just released our latest firmware, let me know if this did or didn't fix your problem.
I have had the exact same problem as described above.
First I plugged in the headset without installing drivers.
The stereo sound worked fine, although the volume was awefully high.
I had to set the windows sound to 1/100 and my music player to 5/100 to get regular volume.
Then I decided it was time to install the 7.1 sound.
I installed the latest software from the website (Release 2).
Then I rebooted my computer after the install.
When it booted up again any application using sound would pretty much freeze up.
Then I did some more testing it turns out I had been using my USB 3.0 slots for the headset.
After discovering that I plugged the headset into my USB 2.0 slots and rebooted.
When my laptop was all booted up the sound worked perfectly.
In addition to that the dobly 7.1 switch on the headset was working (it turns blue when it's activated).
The volume issues dissapeared aswell, now I have my windows sound set to 40/100 and my music player to 30/100 for regular volume.
This might help some of you having the same issues as I had before.
tl;dr: Use usb 2.0 instead of 3.0.
In my case it doesnt help. I got win7 32bit. When i connect to usb2.0 port pc doesnt recognise earphones. When I insert jack into 3.0 port it works fine few minutes and after freezes my pc (.
So, it only works fine without installing drivers only in usb 3.0 port 2channels only ((((((( (mic+ switches also work)