26 Replies Latest reply: Jan 6, 2014 6:09 AM by vincentie8 RSS

Gamecom 780 - Mic Doesn't Work for no reason -

constantine451 Newbie

I got the Plantronics Gamecom 780 like a month ago and I really liked the headset because it was a good replacement for the Logitech G35 and the mic was working good just yesterday.

 

But for whatever reason when I got on vent this morning and when im trying to talk on vent no one can hear me talk, so i try unplugging my headset and restarting my computer and still nothing.

 

Is there any way to fix this or is the mic just dead?

  • Re: Gamecom 780 - Mic Doesn't Work for no reason -
    plt_master productexperts

    Is your mic just not working for Vent or did it just stop working all together?

  • Re: Gamecom 780 - Mic Doesn't Work for no reason -
    stephenmatlock Newbie

    I have a similar problem.

     

    I have been using the headset/microphone with no problem for months in an office environment for VOIP and little else.

     

    This morning when I went to use it the microphone is dead--Windows 7 says no sound is being detected.

     

    Nothing on my system has changed since yesterday.

     

    Very frustrating, as I was until now very pleased with the performance.

    • Re: Gamecom 780 - Mic Doesn't Work for no reason -
      Mod3 Master

      Stephen, unfortunately, it sounds like your mic is defective and the headset should be replaced. I've included a link to our page where US customers can begin the warranty replacement process. Let me know if you are not in the US and I'll give you the appropriate instructions for your region. To start the process, create an account on our site and then register your headset with us. You will then be able to request a warranty replacement.

       

      Warranty Replacement Process

  • Re: Gamecom 780 - Mic Doesn't Work for no reason -
    mitchyt42 Newbie

    Hi exact same problem but I got mine about 2 days ago and already nothing! They couldnt hear me on ts3 and I couldnt hear myself on skype echo test.

  • Re: Gamecom 780 - Mic Doesn't Work for no reason -
    kolbrin Newbie

    On the backside above volume control there is a little switch that locks/unlocks the mic. U can easily lock the mic unintentionaly when handling the headphones. I had also been wondering why my mic died all of a sudden until i remembered about the switch. Hope this helps

    • Re: Gamecom 780 - Mic Doesn't Work for no reason -
      tommygr Newbie

      Hahahaha, and the tragic thing is that i was just ready to go buy a new headset or microphone. I was smashing my head to the table when i was reading your post and realised that i had accidentally muted the mic.

      I hope i am not the only one who didn't realise that, since i had forgotten totally for a whole year that there was a mute function.

      Thanks man, you just saved me from spending 80+ euro on a new headset

    • Re: Gamecom 780 - Mic Doesn't Work for no reason -
      skooleek Newbie

      THANK YOU so much I was gonna cry  i was so frustrated with it not working then i realized i had muted it a few days before. XD

    • Re: Gamecom 780 - Mic Doesn't Work for no reason -
      grungepunk Newbie

      Just started having this problem this morning. Hadn't used the MIC in over a month and I went to record vocals over my guitar track and got nothing. Went in to the properties and the green sound recognition indicator was stuck at one bar no matter how much I yelled and screamed. I put my lips up to it and made it move a little. Thought there was a short in the cord. Thank god for finding this forum and being reminded that there is a mute switch. Seems weird that it doesn't mute it completely since you can put your lips against it and hear yourself. I had actually taken off the headset and looked for a MIC switch at first. Couldn't even see it! Bad switch design. Should pop out more or have a little power LED located next it. Thank you for your help though. You saved me digging through my filing cabinet looking for the receipt. Plantronics needs to put this in an F.A.Q. or something.

    • Re: Gamecom 780 - Mic Doesn't Work for no reason -
      mizagorn Newbie

      Thanks for the tip, Miklosh!!  I was just like everyone else... I knew that little switch was there, then forgot about it.

       

      You saved me a whole bunch of trouble as well. We need more handy people like you!

  • Re: Gamecom 780 - Mic Doesn't Work for no reason -
    marcos_silva Newbie

    It started today for me as well

  • Re: Gamecom 780 - Mic Doesn't Work for no reason -
    coolclone Newbie

    So yeah, I'm pretty sure Plantronics is getting a lot of these headsets back because of the mute switch.  Really a bad design flaw :/  I already returned one pair and got another for the same problem.

  • Re: Gamecom 780 - Mic Doesn't Work for no reason -
    sucato Newbie

    I have the exact same problem. It was working fine last week, now the mic would only work if I pratically force my lips into it or screams high as hell. and its not the mic volume that is low...

    • Re: Gamecom 780 - Mic Doesn't Work for no reason -
      Mod1 PLTEmployees

      Hello Victor,

       

      Have you tried another USB port?  Are you plugging directly into your computer and not a hub or docking station?  Go to your Device Manager, under sound video and game controllers and uninstall the headset.  Then unplug the headset, reboot the computer and then re-install the headset to see if that resolves your issue.  If this doesn't resolve your issue, do you have another computer you can try the headset with to see if the issue follows the headset or the computer?

       

      If none of my suggestions resolve your issue, if this is a new headset, please return it to the store where it was purchased for another one.  If it is outside the store's warranty, Plantronics can replace it for you, please follow the process below:

       

      In order to request your Warranty Replacement, please follow these simple steps:

      • Go to  www.plantronics.com/us/support/returns/request-replacement/
      • First time to this site?  Follow these steps:
        • Get started by creating an account.  Click on the Create New Account button (on the right of the screen).
        • Select the appropriate customer type; Consumer or Business
        • Proceed to Register a Product (in the Account Dashboard on the left of the screen).
        • Choose Submit a warranty replacement request.
      • Returning customer? Please start here:
        • First, Sign into the Warranty Replacement system (left side of the screen).
        • You will see a list of products you have previously registered and/or replaced.
        • To register a new product, select Register a Product (in the Account Dashboard on the left of the screen).
        • Choose Submit a warranty replacement request.

      Once you submit your warranty replacement request, we strive to deliver your replacement within 2-4 business days. Note that delays could occur for out of stock items, or in processing of new business accounts.

       

      Once you receive your replacement, please return the defective unit to us, along with a copy of the packing slip that came with the replacement.  This helps us ensure continued product testing and improvements

       

      If you have any questions regarding the completion of the form itself, or about your warranty replacement,  please contact us again at 1-800-544-4660, prompt 5 – ext. 4055, or write to us at service.center@plantronics.com

      If your headset is out of the 1 year warranty, please contact the Service Center at the number above and they can quote you the out of warranty replacement charge.


      I hope this helps.

    • Re: Gamecom 780 - Mic Doesn't Work for no reason -
      PLTAdmin PlantronicsEmployee

      Victor,

      Please let us know if Mod1's suggestion helps or you have additional questions.  Thanks.

      • Re: Gamecom 780 - Mic Doesn't Work for no reason -
        soundfx Newbie

        i got a replacement from you guys because the mic wasn't working. i am still facing the same problem i want to hear the sound through my speakers so i set my speakers as default sound but if i do that my mic stops working and works in only some apps like raidcall but i cant hear any sound from raidcall its really buggy it used to work fine but no there's all sorts of problems now. I also uninstalled the drivers and installed the release 3 from you guys but nothing happened still experiencing same problems hope there is a solution because i have three pairs one of them isn't even opened yet.

        • Re: Gamecom 780 - Mic Doesn't Work for no reason -
          plt-graham PlantronicsEmployee

          In your computer you should be able to select separate devices for Playback and Recording. Recording is what is used by your computer for the mic. Playback the speakers. Go to Control Panel, Sounds, Select your computers speakers as the default device in Playback. And the headset as the default device in Recording. You may have to close and reopen the applications you are trying to use the headset with for the change to take.

          • Re: Gamecom 780 - Mic Doesn't Work for no reason -
            soundfx Newbie

            yes i have done that and i know that i have to exit the app for the setting to take effect I'm not some newbie I am a IT specialist, I build custom PCs so  in know that its on the headset side that the problem is taking effect in I've had a lot of headsets, this is the first time I am experience any problems with mic/sound being muted.

            • Re: Gamecom 780 - Mic Doesn't Work for no reason -
              plt-graham PlantronicsEmployee

              This isn't an issue we have come across with our headsets. I have tested the headset with 2000, xp, vista, 7, and 8. In each of those you are able to disable the headset speakers in Playback, and still have the mic active in Recording. Lets check to see if the mic is not functioning for the computer when you disable the headset, or if the issue is just with your application.

               

              Go to Control Panel then Sounds. Disable the headset under Playback, enabled it for Recording. And talk into the mic. To the right of the listing for the headset you should have a bar. That part should show levels of green if it detects the audio from the mic. If that is functioning the headset is working correctly with your computer. If the audio still isn't available through your application, it may be a setting or limitation of that application. You would need to contact the manufacturer of that application to troubleshoot that issue.

               

              Hope this helps.

            • Re: Gamecom 780 - Mic Doesn't Work for no reason -
              PLTAdmin PlantronicsEmployee

              Hi Gary Amaya,

              Just checking in to see if plt-graham's advice helps.  Please let us know if your issue has been solved or you have further questions.

              Thanks!

  • Re: Gamecom 780 - Mic Doesn't Work for no reason -
    vincentie8 Newbie

    Hey guys, i had the same exact problem, my friends heard me very soft, the thng is, you first have to wggle the cabble a bt n the part where t go's in to the headset, and then......... the hardest step, turn the headset on on the back!