I have a W740-M with the latest firmware update. it's hooked up to a cisco 7962 phone. I also have the hookswitch connected and activated. I've already replaced it once because it was acting up, but the replacement is also acting up. It takes ages to switch inputs and somtimes it doesn't even switch.
Here's an example: Let's say I start a phone call, the W02 is suppose to switch automatically to the phone input, however it just stays blinking Orange and I have to use the handset from the phone so people don't hang up on me. Should i get another replacement or what?
It sounds like you just don't have the headset defaulting to office phone. The headset defaults to which ever option is picked for it when you turn the headset on. The headset automatically switch to phone use. When new the office phone is the default setting. To change this back, place the headset in the charging base and press the button above the office phone logo, this may be the one that's blink orange in your description. Once you hold that button down for a few seconds it turns green and flashes. That's it, the headset will now default to the office phone when you turn it on. To switch to other settings just select them.
Tex is correct, if you hold down the phone icon button on top of the base, it should go green and that should default the base to the phone side. If you have loaded the Plantronics SPOKES software, you can go into the Plantronics Control Panel and under device settings, you can default the base to the phone side as well.
Nope. I have the spokes software installed and desk phone is the default, however that is not my problem. I Even did an update for the firmware. What I'm saying is, when I click on the desk phone to start a new call, or recieve an incoming call and I press the desk phone button. It starts blinking orange as its trying to switch to that input, and takes about 5-10 seconds to actaully work. There is something definitely wrong with it. I've already replaced it and the same thing applies. People around me that have the same headset are not having the same problems.
Now I see. If it defaults to the office phone you should be able to just turn on the headset (press the talk button) and get the dial tone. Are you able to get a dialtone that way? I agree that you should be able to just push the button above the phone icon and have the headset turn on, I have the exact same model and mine does it. I'd probably consider getting it replaced anyway, but if just pressing the talk button gets the headset to turn on and get a dialtone you might not have to.
Thats the thing. It does work, but not all the time. Sometimes it just stays orange. Lets say I get a call. I press the deskphone button or the button on my headset and it stays orange but answers the phone. So the person is confused because they can't hear me since the input has not switched to the desk phone. So when that happens I pick up the Cisco phone handset. I have the hookswitch and the cisco phone activated with the hookswitch so everything should be fine. People around me (3 people with the same one) don't have the same problem.
Ok, one more thing to try if you're using the Electronics Hookswitch cables (APC-xx, etc):
The Cisco server must be running Cisco CallManager System Version 4.1(3)SR5x or higher.
Verify by logging onto the Callmanager with a browser. Press the detail button on the main page to display the SW version.
The Cisco phone must be running firmware 8.3(3)x or higher.
Press the settings button on the phone (Checkbox icon). Select "Model information". The firmware revision is listed under "Load File"
The phone must be set for "Wireless Headset Hookswitch Control" = Enabled
Press the settings button on the phone (Checkbox Icon). Select "Device Configuration" >> Select "Media Configuration"
If "Wireless Headset Hookswitch Control" is " Disabled", follow the instructions below.
Enabling Wireless Headset Hookswitch Control
Access the server administrator with a browser. Select Device>Phone through the drop down menus.
Click "Find" with no selection criteria to obtain a list of all phones
Open the desired phone. Scroll down to "Wireless Headset Hookswitch Control" Set to "Enabled"
Click "Apply". Wait for the dialog box to appear, then reset the phone by clicking the reset button.
Usually the headset will hangup if the above conditions aren't met, so your problem may not be related.
If you're not using the EHS cable, I think we can safely say the headset has a defect and should be replaced. I don't think any W740's are out of warranty yet so it shouldn't cost you anything. Also if you verified the above is correct and it still has the issue, it's probably in need of replacement then as well.
Call manager is probably running latest version because we just got these phones in November.
Load fin sccp 42.9-2-1s
Hook switch enabled.
The thing I'm saying is all the people around me that have the same headset are not experiencing any of these problems, we all have the same phones, settings etc since we are in a corporate environment.
If you can, you may want to contact the Technical Support Group at the link provided below. If this is your second unit and it's doing the same thing, they should be able to assist you.