11 Replies Latest reply: Dec 5, 2013 12:25 PM by thierrymarc RSS

"MyHeadset Updater" = FAIL

pjk Newbie

 

Had multiple problems with Voyager Pro HD (see previous posts), still having problems.

 

So I decided, against my instincts, to try the "MyHeadset Updater" to see if that would help. The reason it's against my instincts is that I've been in the I.T. field professionally for 20 years and I really really don't appreciate vendors who expect users to:

 

  1. Install unknown/undocumented applications on their computers, especially when they entail potential security compromises
  2. Update product firmware without any documentation about what versions are current/new, and what changes the new versions incorporate. 

"MyHeadset Updater" is all of those things. It is:

 

  1. Undocumented. The only hint you have about anything is via a very very simplistic web page that basically says "Just install this thing called "MoriniInstaller_2_6_49686_0.exe" and don't think about it". They also call it a "plugin for your PC" which is misleading - "plugins" are for web browsers or apps, not applications themselves. (BTW: Who is "Morini"?)
  2. Requires admin privileges to install - BIG RED FLAG - since it also appears to install a "listener" on port 8011. (ie potential security vulnerability)
  3. There is NO documentation that I can see that discusses how to determine your current firmware revision, or whether or not something newer is available. You are expected to install this app even if it has no updates to offer. Very rude and a waste of customer's time.
  4. And the kicker: DOESN'T WORK. See below.

After going through all that, plugged device into PC, nothing happens. Tried my usual browser (Opera), not supported. Tried current version of Firefox, doesn't work. Tried Internet Explorer 8, doesn't work.

 

Score: ZERO POINTS.

 

Now I have to go remove it, since I have no idea whether it is going to conflict with something else. Let's hope it doesn't leave the system messed-up too.

 

  • Re: "MyHeadset Updater" = FAIL
    RavenFB Newbie

    I have to agree, here. There's no documentation at all for the updater, and it seems to do nothing. I tried using this "plug-in" with both my BackBeat 903+ and my Voyager Pro+, and I couldn't find any program in my program files after it "installed". Once the Install Wizard finished, there was no indication at all as to how I am meant to use the program. I tried connecting the Voyager Pro+ with the supplied USB cable, and used the same cable to plug the BackBeat in (since it came with no USB cable of its own). I don't even know if either of these headsets are supposed to be compatible with the "updater". 

     

    Needless to say, I have since deleted the program using the installer. I can only hope, at this point, that it actually deleted whatever it installed, since I have NO IDEA of what it installed to begin with.

     

    This is NOT a positive customer experience, which is sad, because I love both of my headsets quite a bit. I use my Voyager Pro+ while I am driving my semi, and find it to be one of the best bluetooth headsets I have used to this purpose. It's second only to the vaunted Blue Parrot BT250-VX in terms of background noise reduction. My BackBeat has become my primary media/music headphones. In fact, I am using them as I type this on my laptop.

     

    To have my experience and overall impression of Plantronics be tarnished by such a mishap, is completely preventable. Hopefully, you can provide a better "Updater" with some actual documentation, and that actually appears to work... and doesn't hide itself in the background somewhere. Please do.

    • Re: "MyHeadset Updater" = FAIL
      hazmat456 Newbie

      I too am having the same issue with no help from tech support. I only want to turn off the auto awnser feature, otherwise it seems to be a good headset, if I cannot find a way to toggle this off it will be returned by the end of the week.

       Mozilla thinks that the file is corrupt when I try to manually install it , explorer dose not know its there and neither dose chrome, yet I am able to uninstall it?

  • Re: "MyHeadset Updater" = FAIL
    Mod1 PlantronicsEmployee

    I'm not sure if I understand your concern, but the object behind the "MyHeadsetUpdater" is to be able to change features in the headset such as turning off the answer/ignore voice prompt when a call comes in (on certain headsets), you can change the language, etc.  I have provided the list below of what the Updater will allow you to do as well as compatible operating systems and browsers.  If you do not have admin rights on your computer or a firewall that prevents you from using the updater, you would need to contact your IT person for permission to install and as far as a firewall, you may need to disable that to install it.  It is entirely up to the customer as to whether they want to install it or not.  All it does is allow you to have control over the features of the headset.

     

    MyHeadset Updater

    It's easy to upgrade firmware or personalize the settings using your USB cable, PC and the Plantronics MyHeadset Updater tool.

     Savor M1100Voyager PRO HDVoyager PRO UCUSB Adapter
    Firmware updatesYesYesYesYes
    Change language for voice alerts
    (en-uk, de, fr, es, zh-guoyu, zh-yue)
    YesYesYes--
    Change language for voice commands (en-uk, de, fr, es)Yes------
    Change regional phone number for Vocalyst serviceYesYes----
    Voice commands on/offYes------
    Smart Sensor on/off--YesYes--
    A2DP audio streaming on/off--YesYes--
    "Mute off" voice alert on/off--YesYes--

    LAUNCH NOW

    MyHeadset Updater is compatible only with Windows®operating system at this time

    Windows Operating Requirements

    • Windows XP
    • Win7 (32-bit/64-bit)
    • Vista (32-bit/64-bit)

    Supported Browsers

    • XP: Internet Explorer 8, Firefox 8, and Chrome
    • Win7: Internet Explorer 8 and 9, Firefox 8 and 9, and Chrome
    • Vista: Internet Explorer 8, Firefox 9, and Chrome (32-bit only)

    Installation Tip

    Make sure your computer meets the operating system and browser requirements above.

    1. Use your USB cable to connect your headset to your PC's USB port. Disconnect all other devices.
    2. Download and install the MyHeadset Updater plug-in (first time only)
    3. Select settings you would like to change from the list provided. You will be asked to confirm these changes.
    4. During the update do not unplug the headset, power off your computer or close the browser window.

     

    • Re: "MyHeadset Updater" = FAIL
      pjk Newbie

       

      Mod1: I am the original creator of this topic.

       

      I am well aware of what MyHeadset Updater is supposed to do. I was desperate to gain access to that functionality in fact, because the "Smart Sensor" was so "un-smart" that it caused my Voyager Pro HD to ultimately be far less reliable than the Voyager Pro + I had before it, and the original Voyager Pro I had before that. I really needed to use that tool to turn that feature off. Could never accomplish it.

       

      As far as PC compatibility and so on: I've been professionally building and supporting IT systems for businesses for around 20 years now. I know what I'm talking about when it comes to computers. I tried running MyHeadsetUpdater on at least 3 different, otherwise perfectly stable and reliable PC's, and couldn't get it to work on ANY of them.

       

      The product is buggy, poorly documented, and poorly supported. In fact, I'd say the list of features you posted in your last comment is the only place ANYWHERE that that list exists, at least based on my previous struggle trying to get it to work.

       

      Unfortunately for Plantronics, I finally gave up on it and bought another vendor's product, which I am very happy with. I have a feeling a number of other former customers have done the same.

       

       

       

       

    • Re: "MyHeadset Updater" = FAIL
      dudeguy Newbie

      Sad that, after almost a year an a half of this issue being open, the problem still exists.  I have exchanged my original twice.  Each of the 3 units (tried on multiple PCs) exhibit the EXACT same behavior...or, better, lack thereof.

       

      There IS a problem with MyHeadset updater.  I LOVE how good the headset sounds, but I can't keep it if I'm unable to update it.  It's enough that I had to track down a PC to even do the update since you guys seem to think Mac users don't want to purchase this headset.

       


  • Re: "MyHeadset Updater" = FAIL
    coolsaw Newbie

    Hello, I have the same problem and here how i resolve it.

     

     

    I found where was installed the files. In my case it was in: C:\Program Files\Plantronics\MyHeadsetUpdater

    • ( To found it i make a search in the registery (REGEDIT)
    • I add to enter manually the address because i don't find the files just by clicking.

     

     

    I clicked on the MyHeadsetUpdater.exe and after that i retry to load the web page :

    My Headset | Plantronics

     

     

    Just in case I deactivated the firewall but i don't know if i had too.

     

     

    After that the browser load the page correctly after we click on continue and was asking to plug the headset.

     

     

    Hope will help. Because i didn't find any other solution on web ...

  • Re: "MyHeadset Updater" = FAIL
    PLTAdmin PlantronicsEmployee

    Is Jonathan Morin's reply answered your question?  If it helps, please mark Correct Answer or Helpful Answer and I will mark your question has been answered.  Thank you!


  • Re: "MyHeadset Updater" = FAIL
    thierrymarc Newbie

    Hi everyone,

    For the matter of making the MyHeadsetUpdater work, after much attempts, here is what I did on Windows 8.1 64bits :

    1. went to the website http://www.plantronics.com/us/support/myheadset/updater/
    2. selected my headset (Voyager Pro HD)
    3. Downloaded the installer
    4. Ran the installer
    5. Opened C:\Programs\Plantronics
    6. Right-clicked on MyHeadsetUpdater.exe AND CHOSE "RUN AS ADMINISTRATOR"
    7. Went back to same website and ... got the opportunity to continue and successfully update my headset


    Yes, I am a local Administrator on this PC, but this was not sufficient to get MyHeadsetUpdater.exe to run.


    Hoping that this will help some others who got stuck at the same step...

     

    (Would someone at Plantronics be so kind to update the silly instructions on the download page to actually include the "Run as Administrator" step ? Let's hope...)