5 Replies Latest reply: Mar 31, 2014 6:46 AM by maha RSS

CS70 VT battery replacement

losar Newbie

Hi

I have CS70 VT heasdet whose battery is wearing out.  I was wondering if anyone has tried battery replacement for cs70 vt that is available on ebay and batterybob.  I involves soldering but if it works sure beats pay for new headset. 

Thanks

  • Re: CS70 VT battery replacement
    Mod1 PlantronicsEmployee

    You cannot change the battery in the CS70 headset.  You would need to get the headset replaced through Plantronics.  If you would like to know how to get it replaced, I have attached the link below to contact the Technical Assistance Group.

     

    http://plantronics.custhelp.com/cgi-bin/plantronics.cfg/php/enduser/ask.php?

     

    • Re: CS70 VT battery replacement
      scottoz Newbie

      tried to use your exchange program, they used to always send us a new one then we could use the same packaging to send back the old one.  I am told today you no longer do this, now i have to send mine in and wait for you to send me another one back.  I asked if I could do it any other way and the rep said no. 

       

      We are a business and use headsets all day, to be completely down for that amount of time is crazy.  You really need to re-look at your customer support policy.  At the very least you could let me purchase the additional one at a higher price and credit our account after you receive the old one back.  I am assuming you were not getting some headsets back and that is why you stopped your old policy of shipping a new one out right away.

       

      please consider this or i will start buying a different brand of headsets, or find a way to change out the battery locally.

       

      scott

      • Re: CS70 VT battery replacement
        Tex Master

        Scott, you should probably get in touch with one of Plantronics distributors, they can help a lot in these situations, and they usually have advanced options for handling these things. You can find them in the where to buy section at Plantronics.com: http://www.plantronics.com/us/where-to-buy/

         

        • Re: CS70 VT battery replacement
          scottoz Newbie

          Did one better, ordered a battery off the web.  opened up the bottom of the headset, removed the battery and re-solderd the new one in place.  Everything seems to be working perfect.  the battery cost me 2 for $20 and I was not down at all.  If you do not have a soldering gun then take it to any electronic shop they should be able to take care of you...

           

          scott

  • Re: CS70 VT battery replacement
    maha Novice

    For more information on CS70 or CS70N replacement headset and battery information, go here:

    http://headsetplus.com/faqdesk81/faqdesk_info.html