Yesterday my 855 was working perfectly. Today after an overnight charge it doesn't seem to work anymore.
When checking the headset there is no sign of live (no short blue blinks after pressing buttons or opening the sleeve. No sound.) When plugging it into the charger it start to blink red (1 blink per second). Normal behaviour is solid red while charging and lights of when fully charged.
I'm sorry you are having a problem with your 855. You can contact the Technical Service Group at the link provided below and they will be able to assist you.
Hey there is nothing that you can do to fix this problem but to send the headset back to Plantronics
I filled out the online form from Plantronics and received a new headset in about a week.
there is also a phone # you can call its 1-800-544-4660 they were very helpful
As has been mentioned previously.
If your headset is showing a blinking red light while charging and will not Power On, please return the product to the store you bought it or contact the Technical Service Group at the link provided below and they will assist you.
I am pretty frustrated. Have been using the standard Voyager headset for a couple years. Has lots of audio so it works well with my marginal hearing. About 8 months ago I bought a Voyager Pro. Same good audio plus looks nicer and has better noise canceling. It completely died (no lights, no functionality) after only 4 months. I bought a new one and now today it is doing the same thing with the red light rapidly flashing when on the charger and will not turn on or pair. I have always thought of Plantronics as a premium headset brand. Now I am wondering........
I just got home, plugged the second Voyager Pro into the charger (later same day as previous post) and now it is completely dead, no lights at all and won't turn on. It is now exactly like the first one. Wow, two new Plantronics headsets dead in less than a year. The first one lasted about 4 months, this one lasted about 3 months. They look good and sound great, but the longevity looks to be terrible.
My son convinced my to buy a Voyager Pro after having good results with his for about a year. I bought one several months ago and it works fine. A month ago I ordered three more for family members. The first one arrived on Dec 28th and my daughter is using it and loves it. The other two arrived over the weekend. Opened one last night and plugged it in to charge, didn't even bother to look at the light as I never had any problems before. After a couple of hours went to unplug the headset and noticed the slow blinking light. Checked the manual and it said that the charge should be done after 1.5 hours. This headset fails to turn on or respond in any manner other than that slow blinking light while plugged in to the charger. I was going to give the unopened one to my daughter-in-law but thought that I should check it first. Opened package and plugged it in to charge. BLINKING light showed up. Only this is a fast-slow combo (like a Morris Code "A" dit-dah). TWO DOA headsets at once. I'm really bummed.
After reading near all fora cites, the red light problem appears to be a design flaw. While quality problems are uncharacteristic for Plantronics, their decided lack of comment in the forums is quite telling.
They must either get a fix on the forum immediately, or issue a recall.
I have exactly the same problem.. on a brand new unit. However I bought it from Ebay (it was an unwanted gift) so I don't have access to the original receipt. I can confirm that it was unopened and untampered with.
I plugged it into the charger, and the light started flashing red... not a continuous red glow. Nothing in the manual about it, I finally found the answer here.
Pity... it looks like a good little unit.
How do I get this fixed?
I have mildly encouraging news for those with a plantronics headset exibiting this blinking red light/won't turn on behaviour. I also experienced this, and I managed to figure out how to fix it!
Here's how I did it:
After reading this forum thread, I decided to start pressing buttons randomly. I wrote down what I did in case it worked. After a while I gave out and started filling out the newegg rma form. Seriously, I looked at my droid for a while, then I noticed suddening this was glowing red. I sincerely hope this helps other people, or at least encourages them to not give up.
It's worth noting that I also tried some .. eh... percussive maintenance (whacking it against the table as hard as I thought it would handle). Not sure if that helped, but anyways, I'm listening to music on my droid and enjoying the ability to navigate music forward and backward (something apparently no wired headphones can do on it). Hurray! Good luck!
I love the internet. You need a title that tells what the problem you were having was you could not turn it on. However this fixed that problem for me. This is obviously some reset code. Why the hell don't they list that in the manual. Poor planning by plantronics!!!
I am a Australian user and had the same treatment when calling the Australian tech support number. I was told in no uncertain terms that "my headset was out of warranty, but I could be transferred to customer service for a very special price" (her real words, no joke!).
This is after using the headset only a handful of times, treating it softly and following all charging instructions.
Anyone who is in the market for a bluetooth headset beware - don't get this one; have a look at the multiple negative comments on this board and take it as a sign of 1) shoddy workmanship and 2) poor customer service. I don't like to complain but sometimes you don't want the same thing to happen to someone else!
I just got mine last night and charged it a bit and tested it and it worked. This morning however is a different story. It would not turn on and pair with my phone when I plugged it into the charger, it would just give me a blinking red light.
Any help would be appreciated.
Hi everyone - I might have a solution to the blinking red light for some of you!
I bought a Voyager PRO headset from the US and when I returned to Europe it would not charge. I had thrown away the receipt so I was stuck with it. Tried numerous ways and nothing worked. This all happened in January and due to the blinking red light I dropped the headset in my box of different gadgets and resigned to the loss. Now a week ago I was going through the stuff and found the headset and a thought occured.
I have a new Nokia N86 which has a new type of charger connection which matches with the Plantronics device.
First I tried the normal charger from an electric socket - nothing
Then I took the USB cable that is supposed to go between the phone and a computer and I also have a gadget that goes in the lighter socket of the car and has an USB jack on the other end ( to charge my iPOD in the car). So I plugged the Nokia USB cable to the car jack and the other end to my Voyager, started the car and VOILA - a steady red light. Now I have been able to use my Voyager for 4 days and god it feels great!
Try it out, it might work.
PS! The same cable does not charge the Voyager when I plug to my MAC.
Had mine have the blinking light problem. Got it as a christmas present and no receipt. Called technical support and they had me go on the website to fill out a form. The form would not accept my home address so he asked if I could send it somewhere else. Completely useless help from tech support IMO. Not sure what I am going to do now.
I got the blinking red light yesterday while charging it thru my notebook, as I have been doing from day 1. I tried several different button-press-timing combinations, even read the manual! Nothing worked. And then after reading another post mentioned the power supply, I started looking for the original PS that came with the headset. Plugged it an worked! Red solid light again!
I have a Voyager Pro+ which is less than a year old. I am a fan of the product. However, about a week ago, I started noticing that the Pro+ would loose its pairing with my Blackberry for no apparent reason and had to be paired up again often between calls. Then all of the sudden the device seem to have gone totally dead. When I press the power button for the 2 seconds required to turn on/off, nothing at all happens - no blue blinking lights for pairing, no red light to turn off, no blinking lights of any color. Then I connect the device to the power sources (whether it is a micro USB cable to the laptop computer that I have been using with it for ever, or its own Plantronics power cord, the device only blinks a faint red light once about ever 2 or 3 seconds. I have maintained the device on the power source overnight thinking the device needs a full recharging to no avail. As I said, I am a fan of the product but at this point I am disappointed that the device longevity seems to have been cur short. I have a much older (beat up) Jabra that has been through the ringer and still charges up, and works like a charm. It would have been nice to have a utility that would allow one to run some minor diag against the device to get some of the parameters that may be bad.
Got the BLINKING RED LIGHT when starting to charge my 855. It has worked for a year and a half, now this. I have owned 4 plantronics headsets, and am disappointed that one would just quit like this. MODERATORS - what can plantronics do for me about this??? It is no longer warrantied... so what is the answer to a known defect?
I have had my Plantronics Voyager 855 since they were a current model and always thought it was the best BT earpiece I ever had. As backups I have a Jawbone I and II and until recently a few Jabras. The Jawbone I is second best to this one. I love the stereo capability of the Voyager 855 and prefer the way it fits my ear.
After time the little ear rubbers have gotten a bit ragged so I ordered a pack of 5 pairs of replacements which arrived yesterday. Of course this morning I got the infamous flashing red light.
I tried different charging devices and reset button combinations with no luck so I just decided to try the simplest solution after reading that someone reset a different model of Plantronics headset by unplugging the battery. Unfortunately this model uses a soldered in battery but if you have a fine soldering pencil you can unsolder the positive connection from the circuit board, leave it disconnected for 15 minutes,then reattach it. BE CAREFUL when taking it apart, it basically just snaps together but I did break one of the retainers. It also has 4 very fine wires that attach it to the inner shell. A piece of scotch tape has held mine together for about a year now. DO NOT separate the battery from the circuit board if you don't have to. Once I reattached the battery the red light flashed once and then it went into charging mode. It's been charging for a half hour now and things are looking good. I just took it off the charger (incomplete charge), powered it up and connected to it with my phone. Everything is ok! I put it back on the charger and have a solid red charging light.
If yours is under warranty just have them fix it. If not, this may work for you.Good luck.